Who is this Jackcabnory......

London Cab Driver, part-time Singer, micro/macro blogger, runner and primary school teacher in the making.....

Thursday, 5 April 2012

An open letter to Hailo

To Whom It May Concern

I have tweeted several times today, all without acknowledgement. The reason for my inquiry is to understand why myself and other drivers did not receive funds today, payment is normally made on a Friday. Tomorrow is however a bank holiday, and we have been told that payment will now not be made til Tuesday. The message so far communicated has been that payment is delayed;  "Due to the bank holiday weekend".  

Bank holidays are not inserted into the calendar on an ad hoc basis, Easter has been on the calendar since biblical times. So the question is, what more important item has been on Hailo's itinerary that pushes back the payment to drivers.  Much has been said this week of your recent successful round of additional funding, some $17 million. Venture capitalists are no doubt reassured that you have a bullish growth plan. Thanks in no small part to the excellent customer experience of your London venture; driven literally by drivers who now have not received monies earned in good faith.  The failure to authorise payments creates a situation where drivers are forced to further extend their cash flow on behalf of Hailo. This in the middle of one of several fallow periods in the year.

In addition, I should imagine these monies, accrued in a bank somewhere, will result in additional interest, even for one day. That Hailo benefits financially from this administrative failing is unthinkable. Certainly not when drivers, who may well have worked harder in the previous week, to offset the drop in business that Easter school holidays bring, are not in receipt of monies. 

Therefore I would urge Hailo to make a charitable donation of an amount equal to this interest.  If it helps, causes held dear by many are Great Ormond Street Children's Hospital, or the Help For Heroes fund.

This would serve as a valuable gesture.  Your driver community would feel that, to stretch a metaphor,  Hailo has put it's money where it's mouth is.  

Hailo sees itself as the brave new world in the licensed taxi trade, the 'new circuit' in all but name. Trust and belief that this is to be a long term relationship, mutually beneficial to both driver and customers AND Hailo must be earned.

This is one such opportunity.

1 comment:

Maid of Kent said...

This is indeed a very bad policy esp in the electronic age. Even it was done in error, this could have been corrected and payments altered to yesterday. As you say its not like Good Friday appears from nowhere. There simply is no excuse.